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Security and Protection

We go to extraordinary lengths to protect you and your financial information.

Confidential information is just that. Confidential.

OnePlace will never ask for your username or password.

If you receive a request for log in or other confidential information, do a thorough examination first. Verify the requestor is legit by contacting them directly using known contact information found outside the request. 

Do not respond to unexpected email, text or phone requests for sensitive information, from us or anyone else. 

Report Fraud

If you suspect you’ve been a victim of fraud or identity theft, take action immediately and report it.

OnePlace Customer Service
Monday – Friday, 8 a.m. to 5 p.m. Central time.


Lost or Stolen Debit Card

Report a stolen debit card by calling FIS Global directly at the number below.  


International cardholders: 727.227.2447

To temporarily suspend your debit card, log in to OnePlace Basic Banking (desktop or app). Under Manage Cards, you can turn your debit card off or on.

How We Protect You

Your privacy and security are top priority here.

Learn More

FDIC Deposit Protection

If you’re wondering how we’re keeping your deposits safe, this one’s for you.

Learn More

Privacy and Disclosures

When you have time to review the fine print, here are some key privacy policies and online service disclosures.

Privacy Policy 
Online Privacy Statement 
Customer Identification Policy 
Electronic Funds Transfer Disclosure 
Social Media Posting Guidelines