Once an entry or file of entries has been transmitted in the ACH Network, it cannot be recalled; however, an erroneous or duplicate file can be reversed. A reversal file should only reverse those batches that were duplicate or contained errors.
It's the responsibility of the company who originated a duplicate or erroneous file to reverse the file.
How much time do I have to correct the error or duplicate?
Once you find an error or duplicate, transmit the file to OnePlace within 24 hours. You only have 5 banking days after the Settlement Date to initiate a reversing file.
If a duplicate or error is discovered past the 5 day post-settlement date, please contact the OnePlace digital services team 888.394.0186 for assistance.
What do I do differently for file origination?
You must enter the word, REVERSAL, in the field called “Batch Name.” If a reversal file is intended to reverse an erroneous file, initiate a corrected file as well. If the file is reversing a duplicate, no additional step is needed.
How does the receiver know there was an error?
You, as an Originator, must make a reasonable attempt to notify the Receiver of, and the reason for, the reversing entry no later than the Settlement Date of the reversing entry. How you reach out to the receiver is up to you — phone, email, etc. Use your best judgment.